We want every purchase to be a positive experience. If you need to return an eligible product, the following policy explains the general return and refund process.
Return Timeframe
Eligible items may generally be returned within 30 days of delivery.
Requests made after the applicable return period may not be eligible unless a longer period is required by applicable law.
Return Conditions
Products submitted for return should generally:
- Be unused or only minimally handled for inspection
- Remain in their original condition
- Include original packaging where reasonably possible
- Include accessories and components supplied with the product
- Not have been damaged through improper use
A return may be declined if the product has been substantially used, altered, damaged, or otherwise made unsuitable for resale.
Restricted Products
Some products may have special return requirements or may be excluded from returns due to their nature, customization, hygiene considerations, or applicable restrictions.
Submitting a Return Request
Please contact us before sending a product back.
Your request may require:
- Order information
- Product details
- Reason for return
- Photos or other supporting information where appropriate
Once reviewed, you will receive instructions regarding the return process.
Return Delivery Costs
For returns resulting from personal preference or other customer-related reasons, the cost of returning the product may be the customer's responsibility.
If the item is defective, damaged, or incorrectly supplied, different arrangements may apply.
Refund Method
Once an approved return is received and reviewed, an eligible refund will generally be issued to the original payment method.
Processing times after a refund has been issued depend on the payment provider and financial institution.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs, packaging information, or other details to help determine the appropriate resolution.
Exchanges
An exchange may be available for eligible products when replacement inventory is available.
If the requested replacement cannot be provided, an alternative resolution may be offered.
Statutory Rights
This policy does not override any consumer rights that are mandatory under applicable law.